A SUCCESS STORY FROM

Videquus

Changing the way horses are monitored: How Gamification can be applied to help users complete tasks and to become more engaged
THE OUTCOME

The numbers says it all

Deeper insight into customer base

Using GWEN as their gamification platform, Videquus quickly helped their user base whilst optimizing the onboarding phase. A/B testing and tutorials helped Videquus gain deeper customer insights as well as improve user engagement. Insert Coin’s Gamification Platform GWEN’s Tutorial feature improves onboarding and engagement.

Tutorial

Our platform's flexible, enterprise-grade engagement builder delivered a very effective A/B and tutorial solution that helped Videquus marketers to dynamically approach their audience. Through the tutorial, users were positively encouraged to complete complex assignments. Videquus successfully, through A/B testing, explored how users reacted to the gamification.

Scenario

The Tutorial feature was applied in the onboarding phase in order to push users through complex behaviours; Videquus wanted to approach users who had not finished the onboarding stages and analyse what it was in their user behaviour that led to the loss in engagement. The plan of boosting the activity of their audiences worked wonderfully for the brand and increased engagement.

+ %

Daily watched activities

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Consumed content per session

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Engagement

THE CHALLENGE

Engage and retain users

From the start, Videquus’s team was driven and focused on acquiring new customers and reactivating lost users. Acquiring customers is the first goal, but re-engaging users to boost their usage of the app is the true road to success. To triumph in their goals, Videquus strategically set their KPIs and formed a powerful strategy to reach them:

  Increase recurring usage of the app by engaging users with positive reinforcement

  Facilitate usage through onboarding stages and an A/B test, to find out what works most efficient for different target groups

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OUR SOLUTION

A helping hand

Videquus re-captured its users’ attention and engagement by helping them actively, and in real-time, through tutorials, while analysing user behaviour by implementing A/B testing through the GWEN Widget. Videquus used our platform to build dynamic tutorial events and re-engaged users at various touchpoints along their journey, increasing engagement rate by 101%.

ANOTHER SATISFIED CUSTOMER

Words from our client

“We used GWEN to re-engage users at various touchpoints along their journey, increasing engagement rate by 101%”

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Linus Jernbom
Chief Executive Officer | Videquus

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